Question 1

Is Brokaway only for selling used items?

Accepted Answer

No. Brokaway supports selling, renting out, and offering a service — all from the same account. Looking for something specific instead? Post it on the Requirements Board and let sellers reach out to you.

Question 2

Do I need a separate account to sell or list something?

Accepted Answer

No. Every registered account can both buy and post listings — there's no separate seller sign-up or seller role.

Question 3

Is it free to post a listing?

Accepted Answer

Yes, posting a listing on Brokaway is free.

Question 4

How do I contact the person who posted a listing?

Accepted Answer

Open the listing and use the "Enquire Now" button to reveal their phone number and call or WhatsApp them, or "Make an offer" on listings that support offers.

Question 5

What is the Requirements Board and how does it work?

Accepted Answer

It's the reverse of a listing — post what you're looking for (or what you're selling/renting out) and other users can comment on it or request a callback, which reveals your phone number (or email, if you haven't added a phone number) so they can reach you directly.

Question 6

Why is my listing still pending?

Accepted Answer

New listings can require a quick admin review before they go live, depending on current marketplace settings. You'll get a notification as soon as it's approved.

Question 7

How do I report a suspicious listing or user?

Accepted Answer

Use the "Report" option on the listing or profile page. Our admin team reviews every report and can remove listings or suspend accounts that violate our terms.

Question 8

Can I edit a listing after posting it?

Accepted Answer

Yes. Go to My Dashboard → Listings, find your listing, and choose Edit.

Question 9

Can I rate the person I bought from or sold to?

Accepted Answer

Yes. Once a listing is marked as sold, rented, or completed, both sides can rate each other with a star rating and a few quick tags describing the experience.

Question 10

How do I sign in — do I need Google?

Accepted Answer

You can sign in with your email and password, or use Google Sign-In for a faster login. Both work the same way once you're in.

Frequently Asked Questions